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accessibility.title

accessibility.subtitle

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accessibility.commitmentTitle

We believe that everyone should have equal access to information and opportunities. Our goal is to make our website accessible to all users, regardless of their abilities, technology, or circumstances.

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accessibility.conformanceTitle

Web Content Accessibility Guidelines (WCAG) 2.1

Our website aims to conform to WCAG 2.1 Level AA standards. These guidelines explain how to make web content more accessible to people with a wide range of disabilities.

✓ Implemented Features

  • • Keyboard navigation support
  • • Screen reader compatibility
  • • High contrast text and backgrounds
  • • Alternative text for images
  • • Descriptive link text
  • • Proper heading structure
  • • Form labels and error messages
  • • Skip navigation links

⚠ In Progress

  • • Enhanced color contrast ratios
  • • Improved focus indicators
  • • Better error handling
  • • Enhanced form accessibility
  • • Timer controls for assessments
  • • Mobile accessibility improvements

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accessibility.navigationTitle

  • • Skip links to main content and navigation
  • • Consistent navigation structure
  • • Breadcrumb navigation on deep pages
  • • Keyboard-accessible dropdown menus

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  • • Logical heading hierarchy (H1-H6)
  • • Descriptive page titles
  • • Alternative text for informative images
  • • Clear language and instructions

accessibility.formsTitle

  • • Labels associated with form controls
  • • Required field indicators
  • • Clear error messages
  • • Helpful instructions and examples

accessibility.interactiveTitle

  • • Keyboard focus indicators
  • • ARIA labels and descriptions
  • • Status announcements for screen readers
  • • Pauseable timers and animations

accessibility.knownIssuesTitle

We continuously work to improve the accessibility of our website. The following issues have been identified and are being addressed:

  • • Some color contrast ratios may not meet WCAG AA standards in all areas
  • • Assessment timers currently have limited pause functionality
  • • Mobile navigation could be improved for screen reader users
  • • Some complex data tables may need enhanced markup

Target completion: March 2025

accessibility.compatibilityTitle

Our website is designed to work with the following assistive technologies:

Screen Readers

  • • JAWS (Windows)
  • • NVDA (Windows)
  • • VoiceOver (macOS/iOS)
  • • TalkBack (Android)

Browsers

  • • Chrome (latest 2 versions)
  • • Firefox (latest 2 versions)
  • • Safari (latest 2 versions)
  • • Edge (latest 2 versions)

accessibility.feedbackTitle

We welcome feedback about the accessibility of our website. If you encounter accessibility barriers or have suggestions for improvement, please contact us using any of the methods below:

Phone

1-800-COVCYBER

TTY available

Live Chat

Available on all pages

Screen reader friendly

Response time: We aim to respond to accessibility inquiries within 2 business days. For urgent issues that prevent you from accessing our services, please call us directly.

accessibility.complaintsTitle

If you are not satisfied with our response to your accessibility concern, you have the right to file a formal complaint with:

U.S. Department of Justice

Civil Rights Division

File ADA Complaint Online

State Attorney General

Your state's civil rights enforcement office

accessibility.updatesTitle

This accessibility statement is reviewed and updated regularly to reflect our ongoing efforts to improve accessibility:

  • Quarterly reviews of accessibility features and compliance
  • Regular testing with assistive technologies
  • User feedback integration into development planning
  • Staff training on accessibility best practices

Statement prepared: January 10, 2025

Last reviewed: January 10, 2025

Next review: April 10, 2025